Frequently Asked Questions

Everything you need to know about shopping with Aispi

How do I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment's progress in real-time.

What is your return policy for luxury items?

We offer a 14-day return window for all items, provided they are in their original condition with all tags and security seals intact. Please note that bespoke or customized orders are final sale.

Do you offer international shipping?

Yes, Aispi ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated automatically at checkout.

How can I ensure I choose the right size?

Each product page features a detailed size guide. Since we curate from various international designers, we recommend checking the specific measurements provided for each garment.

Are the products on Aispi authentic?

Authenticity is our priority. We work directly with designers and authorized boutiques to ensure every item sold on our platform is 100% genuine.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For certain regions, we also offer installments through Klarna.